Frequently asked questions
- 01
Guest receives 100.00% if cancellation occurs at least 30 days before arrival; No refunds within 30 days of arrival.
- 02
Payment is due in full at the time of booking unless otherwise arranged.
- 03
Yes! Tree Lofts gift certificates are available year-round. Contact us here to purchase.
- 04
Yes, but the property is elevated. We recommend a vehicle with decent clearance and all-wheel drive during winter months.
- 05
Our cancellation policy applies regardless of weather. Travel insurance is encouraged for peace of mind.
- 06
Most cabins feature private fire pits and outdoor seating areas. Some also include propane or charcoal grills—see each listing for details.
- 07
Yes, or we can provide bundles for your stay. Just let us know at the time of booking.
- 08
Yes—The Tree Lofts is pet-friendly! A small pet fee applies, and we ask that pets be well-behaved and never left unattended. Be sure to read the pet policy at booking.
- 09
Yes! Each unit has high-speed wireless internet, suitable for streaming, remote work, and Zoom calls.
- 10
Yes. All cabins come with clean linens, bath towels, hand soap, shampoo, conditioner, and body wash.
- 11
Some cabins feature private outdoor hot tubs—check the individual listing or click here to browse hot tub cabins.
- 12
Yes. All lofts include fully equipped kitchens with cookware, utensils, a stovetop, refrigerator, microwave, and coffee maker.
- 13
Check-in is at 4:00 PM and check-out is at 11:00 AM.
- 14
You’ll receive a detailed welcome email with directions, parking info, and your personalized access code prior to arrival. All cabins use contactless self check-in.
- 15
Yes, a two-night minimum is typically required. During holidays and peak seasons, longer stays may apply.