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Frequently asked questions
- 01Guest receives 100.00% if cancellation occurs at least 30 days before arrival; No refunds within 30 days of arrival.
- 02Payment is due in full at the time of booking unless otherwise arranged.
- 03Yes! Tree Lofts gift certificates are available year-round. Contact us here (https://manage.wix.com/dashboard/49ac197c-985b-4d91-afe9-c3356128f7fb/wix-faq/create/4da71ec2-de2f-449e-8e4a-cd746fa22864#)to purchase.
- 04Yes, but the property is elevated. We recommend a vehicle with decent clearance and all-wheel drive during winter months.
- 05Our cancellation policy applies regardless of weather. Travel insurance is encouraged for peace of mind.
- 06Most cabins feature private fire pits and outdoor seating areas. Some also include propane or charcoal grills—see each listing for details.
- 07Yes, or we can provide bundles for your stay. Just let us know at the time of booking.
- 08Yes—The Tree Lofts is pet-friendly! A small pet fee applies, and we ask that pets be well-behaved and never left unattended. Be sure to read the pet policy at booking.
- 09Yes! Each unit has high-speed wireless internet, suitable for streaming, remote work, and Zoom calls.
- 10Yes. All cabins come with clean linens, bath towels, hand soap, shampoo, conditioner, and body wash.
- 11Some cabins feature private outdoor hot tubs—check the individual listing or click here to browse hot tub cabins.(https://manage.wix.com/dashboard/49ac197c-985b-4d91-afe9-c3356128f7fb/wix-faq/create/73bfe061-85cf-4e6e-a116-70231f4c5770#)
- 12Yes. All lofts include fully equipped kitchens with cookware, utensils, a stovetop, refrigerator, microwave, and coffee maker.
- 13Check-in is at 4:00 PM and check-out is at 11:00 AM.
- 14You’ll receive a detailed welcome email with directions, parking info, and your personalized access code prior to arrival. All cabins use contactless self check-in.
- 15Yes, a two-night minimum is typically required. During holidays and peak seasons, longer stays may apply.
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